We don’t often brag about what we do, but this email from a member is just too good not to share! It also tell you what a great job the cityhop team do every day helping people move about the city easily in a carshare car!
Andrew ( who is not the guy in the pic!) writes: “ To Jess, Ben, Victoria and the City Hop Team – I just wanted to say thanks for such an awesome customer experience today, and so far using your service.
“I had a few dramas today, couldn’t work out how to get out of the carpark at K’Rd (I forgot where the card was kept- thanks Jess! for handling my incessant calls today as I learn how it all works) and then someone parked in the reserve bay when I came back (cheers for sorting me out Ben and setting me up so easily last week when I started), and Victoria for taking care of my booking queries yesterday.
“You are an awesome and personable bunch and have taken care of my every concern swiftly and graciously and with a smile through the phone – my expectations have definitely been exceeded.
“Which is why I was compelled to let you know that!”
Thank you Andrew, we love helping members, we love people who carshare, we love people who get that it is possible live without a car and move about easily!
Tell our friends it’s easy, it works and you are making a difference to Auckland and Wellington’s congestion.
